BOLD INNOVATORS YIELDING GROWTH
We innovate boldly so your business — and your confidence — can grow boldly.
FAQ —ShinySunShine Packaging
If you have a question that isn’t covered here, we’re always happy to help.
Quotation & Order Process
Q: How fast can I get a quotation
A: Once we receive all required details and product specifications, we typically provide a quotation within a few working days.
Q: Do you offer OEM and ODM services
A: Yes. We can produce custom products based on your design, specifications, and branding requirements.
Q: Can we add our logo to the packaging
A: Absolutely. Custom logo placement is available for most products, depending on the minimum order quantity for that item.
Design & Sample Process
Q: Can you help with product design, artwork, or logo preparation
A: Yes. Our design team can support you with artwork, layout, and product development. Any applicable fees will be discussed before we begin.
Q: Can I receive a sample before mass production
A: Yes. We can create pre‑production samples. Any mold or custom design fees must be covered before sample production begins. Mass production starts once you approve the sample.
Q: How long does it take to receive a sample
A:
- For in‑stock products, samples can be shipped shortly after the sample fee and shipping cost are received.
- For OEM/custom samples, timelines vary depending on the product’s complexity and specifications.
Q: Are sample charges refundable
A: Refundability depends on the product type and will be confirmed before the sample is produced.
Quality, Delivery & Payment
Q: How do you ensure product quality
A:
- We maintain strict quality‑control standards throughout the production process.
- We perform detailed inspections before shipping to ensure consistency and performance.
- Quality guarantees vary by product type, material, and quantity, and are defined clearly for each project.
Q: What is the typical delivery time
A: Delivery time depends on whether the product is in stock or custom‑made, as well as the shipping method (air or sea). All orders ship after final payment is received.
Q: What payment terms do you accept
A: We primarily accept bank transfers.
Customer Support & Language
Q: What type of customer service do you provide
A: We offer 24‑hour customer support and comprehensive after‑sales assistance.
Q: In which languages can you serve customers
A: Our team is fluent in French, English, and Chinese
Still have questions? We’re here to help you grow with clarity and confidence.
Let’s create something extraordinary together.